FAQ

What is Big Top?

Big Top is your friendly, neighborhood t-shirt printer and custom product provider. Our creative team works one-on-one with you to bring your ideas to life! Big Top can handle all of your merchandising needs!

Big Top specializes in University Clubs & Organizations, Greek Life, Businesses, Students and anybody in need of custom merchandising!

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Where is Big Top located?

Big Top has a handful of locations. Click here to find the store nearest you!

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Can I place my order online?

Yes! Click here to start designing your custom product now!

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How many garments do I have to purchase?

Big Top has NO MINIMUMS! That means you can create one-of-a-kind products, LITERALLY! Don't get us wrong, we can print huge orders, too–come on in to speak to a creative specialist today!

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Can I get a sample before I order?

For a small fee we do offer samples of our products and printing if you'd like to see them. If you are pleased with your sample and place an order for over 36 pieces the sample fee will be credited to your order.

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Can I pick up my order from a store?

Absolutely! If you've placed your order through our web site, you most likely chose the store to pick up from; however, if you have any questions about where to pick your order up, give us a call 407-574-7097.

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What is the maximum print area when designing?

You can print up to 14"x16" when utilizing our product designer! Keep in mind that print size is pretty large on many of the smaller sized shirts.

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How do I design on the back of a shirt?

Our online t-shirt designer is scheduled to have this feature very soon, but until then, you can call a store nearest you and work with a creative professional for shirts that need multiple print locations. 555-555-5555

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How do I add names and numbers on the back of a shirt?

Our online t-shirt designer is scheduled to have this feature very soon, but until then, you can call a store nearest you and work with a creative professional for shirts that need multiple print locations. 555-555-5555

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How do I change fonts?

Simply click "Add Text" from your Tools menu and select one of the many available fonts in the Font Options toolbox. You can also change the font face of any text you've added to your design canvas.

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What size should my uploaded art be?

Ideally, you'll want to upload art as big as possible to avoid losing quality when your product is printed. 300dpi is always recommended for images to come out best when we go to print.

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Can my design be different on different size garments?

You can have a different size design on different sized garments but additional fees may apply. Please call a service representative at 555-555-5555.

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How will my package be sent to me?

Orders in the US should be delivered within 7-10 business days. We ship all small quantity (Under 36 pcs) orders via FedEx and all larger quantity (Over 37 pcs) orders via UPS. For your convenience, we also offer expedited guaranteed delivery to meet quick turn around times.

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How much is it for rush delivery?

The quantity of the product being ordered will determine the additional fees involved to rush your order. If you go through the checkout process you will be able to get the total expediting cost before submitting. We are here to assist so if you have questions, please call our service representatives at 555-555-5555.

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What if I need my order in less than a week?

No problem! Please use our expediting calculator found on the homepage or give us a call to ensure we can get you your order by the date needed. Our service representatives are standing by and ready to assist! Please call 555-555-5555.

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What shipping information is required?

Standard US postal address is required. Unfortunately, the shipping methods we use (FedEx & UPS) do not allow us to ship to PO boxes. Please be sure to include apt, suite, floor room or mailbox.

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Will you ship my order without full payment?

We do require full payment in advance for all online purchases. If you'd like to discuss having a PO issues for payment at a later date please contact our service representatives at 555-555-5555

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Does Big Top ship internationally?

Currently, Big Top is only shipping throughout the US & Canada but other countries will be added shortly! Keep checking back!

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What resolution should my artwork be?

We suggest that all artwork be at least 300DPI or higher.

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How will my garments be printed?

We use a few different types of printing techniques to print garments. A lot of the time it depends on the colors being used and quantities ordered.

  • DIRECT TO GARMENT (UNDER 36 PCS)
    • Direct to Garment is a comparatively new textile printing technique that prints an image directly onto a garment or fabric through what is essentially a modified edition of a conventional ink-jet printer.
  • SCREEN PRINTING (OVER 37 PCS)
    • Screen printing is a printing technique that uses a woven mesh to support an ink-blocking stencil. The attached stencil forms open areas of mesh that transfer ink or other printable materials, which can be pressed through the mesh as a sharp-edged image onto a substrate. A roller or squeegee is moved across the screen stencil, forcing or pumping ink past the threads of the woven mesh in the open areas.

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How large can my design be printed?

Depending on the printing method that we use will determine the printable size.

  • DIRECT TO GARMENT (UNDER 36 PCS)
    • 14" x 16"
  • SCREEN PRINTING (OVER 37 PCS)
    • 16" x 20"

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Can I print on my own garment?

Absolutely! Give our customer service representatives a call at 555-555-5555 and they'll be happy to run you through the process of how to get us your garment.

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How long will the printing last for?

Standard printing lasts anywhere from 30-40 washes. We always recommend that you wash your printed garments inside out in cold water for best results.

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Can you print over the zipper on hoodies?

Yes, we print over the zipper all of the time. Though we are very used to printing over the zipper it is recommended to keep the design going over the zipper as simple as possible. If you have any further questions, please use the live chat link at the top of our site to ask one of our qualified service representatives for more information.

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Can I choose what brand I want my garment printed on?

Yes, we have many different brands and qualities of garments to choose from. Check out our product catalog here! (LINK)

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How can I submit special instructions for my order?

Absolutely! During the process of designing your product there is a box on the right that allows you to add any special instructions in which you may have.

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What is digitizing?

Digitizing is the process of converting artwork into a stitch file that can be read by an embroidery machine and interpreted as different stitch types.

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How much does it cost to digitize my logo?

There is a $50.00 minimum digitizing fee.

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How long does embroidery take?

Our standard embroidery turn around time is about 7-14 business days.

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What types of garments do you carry?

We carry all different types of garments as well as products. Click here to view a few of the popular items!

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Do you carry youth-size garments?

Yes! Some garments may not be offered in youth sizes but all standard styles and brands do come in youth sizes.

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Do you offer tall and big sizes?

Absolutely! Some garments may not be offered in tall/big sizes but most standard styles and brands come in tall/big sizes.

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Do you have organic products?

Yes! Organic items are limited by style and brand but click here(LINK) to view all of our organic options.

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How do I inquire about a specific product i'd like to have printed?

Click here to chat with a representative or give us a call at 555-555-5555! If you can dream it, we can print it!

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What payment methods are accepted by Big Top?

We accept Visa, MasterCard, Discover and American Express.

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Do you accept purchase orders from schools or other organizations?

Yes, please call one of our service representatives at 555-555-5555.

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Does Big Top accept pre-paid credit cards?

Unfortunately, at the moment we do not accept pre-paid gift cards.

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